Frequently Asked Questions
Everything you need to know about purchasing and caring for your fine art.
How will my artwork be packaged for shipping?
Every piece is professionally packed using acid-free materials, heavy-duty corner protectors, and double-walled corrugated cardboard to ensure it arrives in gallery condition.
Do you offer international delivery?
Yes, we ship worldwide. International orders are fully insured and tracked. Please note that customs duties and taxes may apply depending on your country's regulations.
What is your return policy for original artworks?
We offer a 14-day 'Love it or Return it' guarantee. If you are not completely satisfied, you can return the piece in its original packaging for a full refund, minus shipping costs.
Are the frames included with the art?
Unless specified as 'unframed' in the product description, our artworks come with bespoke, hand-finished frames selected by the artist or our expert curators to complement the piece.
How do I ensure the longevity of my new painting?
To preserve your investment, we recommend hanging artwork away from direct sunlight and extreme humidity. Gently dust the frame with a soft, dry microfiber cloth when needed.
Can I request a commission from a specific artist?
Many of our artists accept private commissions. Please contact our consultancy team with your requirements, and we will facilitate the process between you and the artist.